Complaints – RUD . WEISSENFELS Customer Support Area

The product we delivered does not meet your needs or was delivered incorrectly. In order to be able to process your request quickly, we need precise information about the delivered chain. We only keep your personal data so that we can reach you quickly in the event of a detailed query.

"*" indicates required fields

Subject*

Adress – in case of a shipment we need your full shipping address incl. country and state.

Company (optional)

Street*

Street / Label / House Number

Province*

Province / State

ZIP*

ZIP Code

City*

City

Country*

Country

Your telephone number

Email*

Description*

Important product data

WHERE did you purchase the product?*

Order number and date of purchase*

Size and product ID of your chain*

For which vehicle is the chain intended?*

Car type / year. You can also use our photo upload for this task. Make sure, that car type and tyre dimension are visible.

Tyre dimension*

You can also use our photo upload for this task. Make sure, that car type and tyre dimension are visible.

What is the purpose of chain use?*

For example: municipal snow removal, occasional snow removal, extreme winter use…

Upload

If your product is defect or was damaged during delivery, please document this with photos and provide the images to our support team.

Drop files here or

Accepted file types: jpg, gif, pdf, png, , Max. file size: 16 MB, Max. files: 3.