Technical Support

Do you have any questions about your snow chain, its correct fitting or size? In order to be able to process your request quickly, we need precise information about your chain. We only keep your personal data so that we can reach you quickly in the event of a detailed query. Please see image description at the end of the form to understand required informations.

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Company (optional)
Street / Label / House Number
Province / State
ZIP Code
City
Country

Important product data

You can find these informations on the origin packaging. Please see attached photo sample on the bottom of the page (1 + 2).
In order to be able to clearly assign your WEISSENFELS product, we need photos of the chain and of the packaging. Please lay your chain spread out on the floor and take a picture of it – turn the chain and take a second photo. (See sample pic at the bottom of this page 3 + 4).
Drop files here or
Accepted file types: jpg, gif, pdf, png, Max. file size: 16 MB, Max. files: 5.
    Manufacturer information and product key figures are printed directly on the product. See sample pic 5 on the bottom of this page.

    SUPPORTING YOUR REQUEST – HOW TO:

    Manufacturer information and product key are printed directly on the product.
    Please follow the instructions and take photos of your chain so that we can clearly identify it:

    You will find the size and name of your necklace on the packaging

    Place your chain on the floor and take a picture of it from both sides

    The code of the chain can be found directly on the product